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privacy policy

Alicia Shevlin is a psychologist in private practice providing psychological services via telehealth. She is committed to protecting your privacy and the confidentiality of your personal information.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth), as well as the ethical obligations of a registered Psychologist adhering to AHPRA requirements.

1. Collection of Personal Information

Personal information is collected as necessary to provide psychological services, including:

An individual’s name, date of birth, address, phone number, and email address
Health information, including mental health information
Medicare details or other billing information (where applicable)
Referral details from a GP or other health professionals
Information provided through intake forms, consent forms, or assessments
Information provided when contacting the practice via the website, email, or phone

Health information is considered sensitive information under the Privacy Act and is subject to a higher level of protection.

2. How Personal Information Is Collected

Personal information may be collected in the following ways:

Intake and consent forms
During telehealth or face-to-face sessions
Via secure telehealth platforms
Through email, telephone, or website contact forms
From third parties such as referrers, with your consent

Only information that is reasonably necessary for providing psychological services is collected.

3. Purpose of Collection

Personal information is collected for purposes including:

Providing psychological assessment, treatment, and care
Managing appointments and client communication
Billing, Medicare claims, and administrative requirements
Meeting legal, ethical, and professional record-keeping obligations

Your information is not used for any purpose unrelated to your care without your consent.

4. Telehealth Services

Psychological services are provided via telehealth using secure platforms. While reasonable steps are taken to ensure privacy and security, telehealth services rely on internet-based technologies, and absolute security cannot be guaranteed.

Patients are encouraged to access telehealth sessions from a private location and using a secure internet connection.

5. Storage and Security of Information

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Secure electronic practice management systems
Password-protected devices and accounts
Restricted access to client records

Client records are stored and retained in accordance with legal and professional requirements.

6. Disclosure of Personal Information

Personal information is kept confidential and will not be disclosed to third parties without your consent, except where:

Disclosure is required or authorised by law
There is a serious risk to your safety or the safety of others
Disclosure is required under mandatory reporting obligations
Information is shared with other health professionals involved in your care, with your consent

7. Website and Online Privacy

This website may collect limited information such as IP addresses, browser type, or usage data for website analytics and performance purposes. This information does not personally identify you and is used to improve website functionality.

The website may use cookies or similar technologies to enhance user experience. You can modify your browser settings to refuse cookies if you prefer.

Submitting information via email is not guaranteed to be secure. If you choose to contact Alicia electronically, you do so at your own discretion.

8. Contact Details

For questions or concerns about this Privacy Policy or the handling of personal information, please contact:

Alicia Shevlin
Psychologist
Email: info@aliciashevlin.com
Phone: 0466 707 588